Delete my MedicsRed account
You can ask us to delete your account on the medics.red site and the official MedicsRed app, together with its data. You do not need to sign in, accept new terms or have the app installed to ask.
Send the request by e-mail
Write to [email protected] with the subject “Delete my MedicsRed account”.
- Give the e-mail address of the account you want to delete. If you can, write from that same address.
- Tell us if you also have a public professional listing or an active subscription, so we can review its removal and cancellation in the same request.
- Do not send passwords, access codes, audio, identity documents or clinical information. If we need to check your identity, we will only ask for what the request requires.
The link opens your e-mail app. We receive the request when you send the message. If you have no e-mail app set up, copy the address and send the message from your usual e-mail.
What the deletion covers
The request covers the account and its data, including private notes, tasks and transcripts or summaries. We also revoke the sign-in sessions on the site and in the app. The audio of those notes is not stored in MedicsRed: it is processed temporarily in memory.
We will keep you informed of the process and of any checks needed, within the applicable legal period. If we must keep certain records because of a legal obligation or an applicable security or legal-claims reason, we will explain why and limit their use. This may affect payment, usage, acceptance or incident records. Backups are cleared as they rotate; we do not promise to erase every copy immediately.
Uninstalling the app, signing out, temporarily deactivating the account or removing a listing from the directory are different things. To ask only for a listing to be removed, use Remove my listing.
Do you have a professional account?
Sign in and delete it yourself: you will first see what is deleted and can download a copy.